Grievance Redressal Mechanism

Dazzlestone Clothing is duty bound to provide fair treatment to our Consumer and Consumer grievances.

What does “Grievance” mean?

Grievance means any issue related to the product/service which has been availed by the consumer from the Dazzlestone Clothing Platform and consumer is seeking resolution for the same.

In case of any query or complaint the Consumer can approach us and reach out to us through ‘Contact us’ page.

Journey:

Click on ‘Contact Us’
It will open to Dazzlestone Clothing contact us form
Fill in your details and exact grievance.
Submit
If your query / complaint not resolved needs to be escalated : As per the applicable laws, Dazzlestone Clothing has appointed a “Grievance Officer” to address your grievances.

Here are the details for Grievance officer:

Grievance Officer

Name: Mr. Guddu
Designation: Director
DAZZLESTONE CLOTHING PRIVATE LIMITED
B-3/311, GF, Kh No 1924 1925 , Harsh Vihar North East Delhi, Delhi India 110093
Phone: +91-6399-192204
Email: info@dazzlestoneclothing.shop

Our ‘Grievance Redressal Mechanism’ is as follows:

Upon the receipt of a Consumer Grievance on the channels specified above.
The Consumer shall receive an acknowledgment for its grievance within 48 (Forty-Eight) hours through email OR phone call or SMS, and
“Consumer Care” and “Grievance Officer” shall take all the best endeavors to resolve the grievance as expeditiously within the timeline as prescribed in the applicable laws.
A Grievance will be considered as closed and disposed-off and in any of the following instances, namely:
When the consumer is communicated by Consumer Care / Grievance Officer / any other person associated with the website and offers solutions to its grievance
For more details, please visit Terms of Use